Culture isn’t installed like software — it’s cultivated like a garden. Leaders set the climate through what they reward, what they tolerate, and what they model every day. Change the conditions, and the system reorganizes itself in surprisingly human ways.
Leadership Behaviors That Create a Culture of Continuous Improvement
Watch the Webinar Now!
Build a Culture Where Improvement Happens Every Day — Not Just During Projects
Most organizations say they want a culture of continuous improvement. Far fewer understand the leadership behaviors required to create one.
In this on-demand webinar, Mark Graban and Dr. Greg Jacobson explain how leaders at every level — from frontline supervisors to CEOs — can foster engagement, psychological safety, and sustained improvement across an organization. Instead of relying on slogans, incentives, or one-time initiatives, they outline practical actions leaders can take daily to make improvement part of how work gets done.
Drawing on examples from healthcare, manufacturing, and service organizations, this session shows why culture is the result of consistent behaviors, aligned systems, and intentional leadership — not declarations from the C-suite.
What You’ll Learn
- The leadership behaviors that encourage people to surface problems instead of hiding them
- Why continuous improvement fails when leaders delegate it instead of modeling it
- How to shift from blame to process-focused problem solving
- Practical ways to create psychological safety for speaking up
- The role of daily management in sustaining improvement
- How leaders reinforce improvement through recognition and follow-through
Who Should Watch
This webinar is designed for:
- Healthcare executives and clinical leaders
- Continuous improvement and Lean leaders
- Directors, managers, and supervisors
- Anyone responsible for organizational culture and performance
If your organization struggles with engagement, siloed improvement efforts, or sustaining change, this session provides a practical path forward.
About the Presenters
Mark Graban is an author, speaker, and consultant specializing in Lean leadership, continuous improvement, and psychological safety. He is the author of Lean Hospitals and Healthcare Kaizen.
Dr. Greg Jacobson is the co-founder and CEO of KaiNexus and a former emergency physician. He works with organizations worldwide to build systems that support daily improvement and frontline engagement.
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