Driving Excellence Through Leadership, Lean, and the Baldrige Framework

How Mary Greeley Medical Center Engages Leaders and Sustains Improvement

Healthcare organizations often struggle to move beyond isolated improvement projects to create a disciplined, organization-wide culture of excellence. Sustaining leadership engagement, empowering frontline staff, and aligning improvement work to strategy can feel especially challenging in complex healthcare environments.

In this on-demand webinar, leaders from Mary Greeley Medical Center share how they’ve successfully combined the Baldrige Framework for Excellence, Lean thinking, and daily improvement to create a culture where improvement is part of everyday work—not an extra initiative.

Through real examples and measurable results, this session explores how Mary Greeley engages leaders at every level, builds respect for people into improvement efforts, and sustains momentum over time.

Key Insights

Rather than treating Baldrige and Lean as separate programs, Mary Greeley uses Baldrige as an operating framework and Lean as a practical method to support daily execution. This integration helps leaders stay focused on what matters most—quality, safety, and patient outcomes—while avoiding initiative overload.

You’ll hear how leadership discipline, learning by doing, and transparency create trust and engagement across the organization. The presenters also share how structured approaches like 100-day workouts and daily improvement help leaders and frontline staff turn ideas into action without waiting for perfection.

What You’ll Learn

• How senior leaders at Mary Greeley sustain engagement over time

• Why Baldrige provides structure for strategy, leadership, and execution

• How Lean supports daily improvement and frontline empowerment

• The role of leadership discipline in building a culture of excellence

• How 100-day workouts accelerate learning and measurable results

• Ways to measure improvement beyond cost savings

Who This Webinar Is For

This webinar is especially valuable for:

• Healthcare executives and senior leaders

• Quality, safety, and performance improvement leaders

• Lean, continuous improvement, and operational excellence professionals

• Organizations exploring or using the Baldrige Framework

• Leaders seeking to strengthen daily improvement and staff engagement

About the Presenters

Karen Keil Rosser
Vice President of Quality, Mary Greeley Medical Center

Karen leads quality and performance improvement efforts at Mary Greeley Medical Center and has been instrumental in integrating the Baldrige Framework with Lean and daily improvement practices. She brings deep experience in leadership engagement, high reliability, and building systems that support sustainable excellence.

Ron Smith
Process Improvement Coordinator, Mary Greeley Medical Center

Ron supports organization-wide improvement initiatives, including daily improvement, Lean training, and project execution. He works closely with leaders and frontline staff to build problem-solving capability, encourage learning by doing, and ensure improvement efforts translate into real-world results.

Watch the Webinar On-Demand

Complete the form to access the full recording and learn how Mary Greeley Medical Center engages leaders, empowers staff, and sustains improvement using Baldrige, Lean, and daily improvement.

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