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Training Specialist

Required Qualifications

  • Strong project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
  • A passion for education and learning.
  • Tech-savvy, with a drive to learn new concepts and technology and to determine how to best explain it to others.
  • Oral and written communication skills that demonstrate: 1) active listening, 2) usage of open-ended questions, and 3) ability to collaborate effectively with anyone.
  • Strong team player, self-starter who thrives in a multi-tasking environment with the ability to adjust course content and discussion level on the fly based on the aptitude of the end user.
  • A driven and motivated person who shows pride in their work and has a keen eye for detail.

 

Preferred Qualifications

  • Bachelor’s Degree in information systems, education/training, or a related field, and/or equivalent experience within the industry.
  • Experience delivering facilitated hands-on training and deploying education programs that improved software platform user adoption.
  • Experience with online learning management platforms, basic video editing tools, and survey tools.

 

About KaiNexus:

We are a rapidly growing software company with offices in Austin and Dallas, Texas. Our core product is a revolutionary SaaS platform that helps organizations manage their improvement and innovation programs. Our mission is to create software that helps organizations spread continuous improvement. We have a rapidly expanding international customer base of healthcare, logistics, and manufacturing companies that includes Fortune 100 companies known for being leaders in innovation. We are growing our Customer Experience team to support, build, manage, and grow our customers’ innovation and improvement programs.

About Working for KaiNexus

Do you want to be part of something great?  Do you want to make a positive impact on the world around you?  Do you want to challenge yourself? Everyone on the KaiNexus team is passionate about improvement. KaiNexus was founded on the simple belief that people and organizations want to improve. They want to improve their lives, their families, their communities and their work. We know that improving is hard, and we believe that we can utilize technology to connect people to spread a culture of improvement.

KaiNexus is a fast-paced, dynamic environment with a flat management structure. We are collaborative problem solvers who approach challenges from many different angles, leveraging our diverse backgrounds to rapidly identify and implement solutions. We believe in investing in our employee’s personal and professional development to make themselves, our company, and the world a better place. Flexibility, maintaining a healthy work/life balance, and family time are a priority for us.  Being a small company, team members are given a lot of responsibility and have the opportunity to help improve the software we create, our internal processes, and contribute to our vision. We are a tech-minded, highly motivated, successful, and fun team. As part of KaiNexus, you must have the desire to put in the time it takes to get the job done, be eager to learn new things and wear many hats, and be ready for a challenge.

Position Description

The KaiNexus Training Specialist role is responsible for planning and delivering customer training programs for new and existing customers. The role will be tasked with becoming an advanced user of the KaiNexus platform very quickly in an effort to effectively: 1) enable new customers, 2) train new users, 3) provide continual product support, and 4) recommend best practices for product integration and usage.

Primary Responsibilities

  • Support the Senior Customer Enablement Manager on development and delivery in the design of new training materials and support documentation.
  • Lead and deliver engaging and hands-on KaiNexus platform training remotely.
  • Prep and lead internal training.
  • Prep customer webinars.
  • Ensure that all training and support practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high-quality solutions provider.
  • Assist with existing Training & Enablement metrics and data as directed.

Secondary Responsibilities

  • Development of knowledge and skills around continuous improvement practices and topics.
  • Collaborate with other Customer Experience team members, Sales, and Software Developers as needed to meet client expectations.
  • Assist Quality Analysts with software testing as needed.
  • Actively participate in the company’s inbound marketing processes (e.g. creating blog content, social media, etc.) as directed by our Director of Marketing.
  • Other duties as described.

Required Qualifications

  • A bachelor's degree in a related field
  • A solid understanding of finance and accounting concepts
  • Comfortable and proficient with technologies such as Excel, Word, PowerPoint, QuickBooks, SaaSoptics (or another revenue recognition tool), and the Google Office suite.
  • Exceptional oral and written communication skills
  • An analytical mind that enjoys problem solving
  • Detail-oriented and well-organized
  • Very responsive, with a customer-centric approach and the ability to serve a wide range of needs within the organization at all levels
  • Self-starter

Commitment & Consideration

  • This is a full-time, salaried position.

  • Compensation will be based on experience.

  • Must be authorized to work in the U.S.