Solutions Engineer

We're Hiring!
Solutions Engineer

We're looking for a highly motivated and coachable Solutions Engineer to join our team. SEs are the go-to resources for internal and external technical questions about the KaiNexus platform. New SEs will be trained and expected to build their KaiNexpert knowledge over time, but are not required to have technical knowledge about our proprietary software before joining KaiNexus. SEs work directly with our internal Sales, Product Management, and Customer Experience departments, as well as with our customers, to configure the KaiNexus platform to address daily customer needs (e.g., imports, templates, feature setup, etc.).

What You Will Do:

• Become a KaiNexus product expert and continually update your product knowledge to keep up with a fast-paced release schedule
• Articulate and provide insight into our customers’ technical requirements and product desires through collaboration with our Customer Experience, Product, and Sales teams
• Work within, and eventually master, pivotal applications like HTML, Excel, JSON API, Single Sign-on, Google Workspace, and Slack
• Initiate high-quality customer experiences by anticipating how our platform can assist customers in resolving their issues
• Gather and analyze customers' system needs to provide the best solution by fully understanding the problem
• Participate in KaiNexus’ continuous improvement and growth mindset culture by identifying evolving opportunities for improvement within our organization and our customers’ organizations

About KaiNexus

KaiNexus is a fast-growing software company on a mission to spread continuous improvement through Operational Excellence. Our SaaS platform empowers leading organizations across healthcare, manufacturing, mining, logistics, and other industries—including Fortune 100 innovators—to capture, implement, and measure their improvements. We help our customers build a sustainable improvement culture by increasing the visibility, engagement, and impact of their Operational Excellence programs.

About This Position

• Location: Austin, TX (Hybrid or Remote)

• Job Type: Full-Time

• Reports To: Director of Solutions Engineering

• Compensation: $70,000 - $85,000 Base Salary + Company Bonus Eligibility

What You Bring

• 2-3 years of professional experience in a technical environment or equivalent education
• A basic understanding of problem-solving strategies and how to deploy them
• Excellent with digital and face-to-face communication
• Adept at learning new software systems quickly
• Ability to manage multiple tasks and competing priorities with a strong focus on:
  • Customer experience
  • Timeliness
  • Problem-solving
  • Strategic thinking
  • Technical knowledge
• Strong time management and organizational skills with the ability to track numerous details simultaneously
• Ability to handle tough conversations in a professional, solution-oriented manner
• Detail-oriented and a critical thinker
• A deep understanding and passion for customer service and business growth
• Working experience with Google Workspace, Microsoft Office, API, and JSON is a plus

Confidence sometimes holds us back from applying for jobs we really want. But we'll let you in on a secret: There's no such thing as a 'perfect' applicant. KaiNexus is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Commitment & Consideration

• Comprehensive medical, dental, and vision insurance

• Retirement plan with company match

• Generous Flexible PTO Plan

• Generous parental leave policy

• Life, AD&D, and Disability Insurance

• Professional development and education reimbursement

• Potential for equity compensation
  

Equal Opportunity Employer

KaiNexus is committed to a work environment in which all individuals are treated with respect and dignity. It is the policy of KaiNexus to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.