About KaiNexus
KaiNexus is a continuous improvement software company on a mission to spread improvement. KaiNexus empowers leading organizations in every industry to reinvent the way they capture, implement, measure, share, and organize improvement work for an accelerated rate of change and maximum impact. Our intuitive software platform supports a sustainable culture of continuous improvement by engaging staff and leaders with better communication, increased visibility, real-time impact reports, and expert consulting.
About This Position
We are seeking a highly motivated and experienced Manager of Customer Enablement to join our growing team. The ideal candidate will have a proven track record of developing and implementing successful customer enablement programs in an enterprise-wide SaaS company. This person will have management experience and will have demonstrated the ability to build, develop, and empower teams to achieve excellence.
Job Title: Manager of Customer Enablement
Department: Customer Experience
Reports to: VP, Head of Customer Experience
Location: Hybrid, Based in Austin, TX
Travel: Up to 15% travel required
Salary: $90,000 - $110,000 based on experience, eligible for annual bonus based on individual and company performance
Primary Responsibilities
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Develop and execute the strategic customer enablement roadmap aligned with the company's overall business objectives
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Develop and implement a system to track and measure the impact of customer enablement programs on customer adoption, usage, and satisfaction
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Select, implement, and manage enablement technology platforms to support program delivery and content management
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Foster a culture of collaboration, innovation, and continuous improvement within the customer enablement team
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Establish relationships with key customers, gathering feedback and insights to inform future enablement efforts
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Create and deliver high-quality training materials, including online courses, webinars, and documentation
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Effectively manage team workload, delegate tasks, and hold team members accountable for their responsibilities
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Stay up-to-date on the latest trends and best practices in customer enablement
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Advocate for the importance of customer enablement and promote a customer-centric mindset throughout the organization
Confidence sometimes holds us back from applying for jobs we really want. But we'll let you in on a secret: there's no such thing as a 'perfect' applicant. KaiNexus is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Commitment & Consideration
KaiNexus is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices. It is the policy of KaiNexus to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. KaiNexus prohibits any such discrimination or harassment.
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