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Configuration Specialist

Required Qualifications

  • 1-3 years of professional experience in a technical environment or equivalent education

  • A basic understanding of problem-solving strategies and how to employ them

  • Excellent with digital and face-to-face communication

  • Adept at learning new software systems quickly

  • Ability to manage multiple tasks and competing priorities with a strong focus on:

    • Customer experience

    • Timeliness

    • Problem-solving

    • Technical knowledge

  • Strong time management and organizational skills with the ability to track numerous details simultaneously

  • Ability to handle tough conversations in a professional, solution-oriented manner

  • Detail-oriented and a critical thinker

  • A deep understanding and passion for customer service and business growth

  • Working experience with Microsoft Office, API, and JSON is a plus

About KaiNexus

KaiNexus is a continuous improvement software company on a mission to spread improvement. KaiNexus empowers leading organizations in every industry to reinvent the way they capture, implement, measure, share, and organize improvement work for an accelerated rate of change and maximum impact. Our intuitive software platform supports a sustainable culture of continuous improvement by engaging staff and leaders with better communication, increased visibility, real-time impact reports, and expert consulting.

About Working for KaiNexus

Do you want to be part of something great? Do you strive for a position that creates a meaningful impact for your customers? Are you looking for a challenge? Everyone on the KaiNexus team is passionate about improvement. KaiNexus was founded on the simple belief that people and organizations want to improve. They want to improve their lives, their families, their communities, and their work. We know that improvement is hard. We firmly believe that we can utilize technology to connect people to make improvement easier.  

KaiNexus is a fast-paced, dynamic environment with a flat management structure.  We are collaborative problem solvers who approach challenges from many different angles, leveraging our diverse backgrounds to rapidly identify and implement solutions.  We believe in investing in our employee’s personal and professional development to make themselves, our company, and the world a better place. Flexibility, maintaining a healthy work/life balance, and family time are a priority for us.  Being a small company, team members are given a lot of responsibility and have the opportunity to help improve the software we create, the way we create it, and contribute to our vision. We are a tech-minded, highly motivated, successful, and fun team.  As part of KaiNexus, you must have the desire to put in the time it takes to get the job done, be eager to learn new things and wear many hats, and be ready for a challenge.

About This Position

We are seeking a talented, highly motivated, and energetic professional to join our Configuration Specialist team at our Austin location.

Our Configuration Specialists are the go-to resources for internal and external technical questions about the KaiNexus platform. New Configuration Specialists will be trained and expected to build their KaiNexpert knowledge over time, but are not required to have technical knowledge about our proprietary software before joining KaiNexus. They support our current and future customers, along with our own internal teams. Additionally, they work directly with our internal Sales, Product Management, Customer Experience, and Lean Strategy departments; and with our customers to configure the KaiNexus platform to solve various customer needs that arise daily.

Location: Hybrid, based in Austin
Job Type: Full-Time
Salary: $60,000 - $70,000
Supplemental Pay: Eligible for end-of-year bonus based on overall company performance

Primary Responsibilities

  • Become a KaiNexus product expert and continually update your product knowledge to keep up with a fast-paced release schedule

  • Accurately articulate and provide insight into our customers’ technical requirements and product desires through collaboration with our Customer Experience, Product and Sales teams

  • Work within, and eventually master, pivotal applications like HTML, Excel, JSON API, Single Sign-on, Google Workspace, and Slack

  • Initiate high-quality customer experiences by anticipating how our platform can assist customers in resolving their issues

  • Gather and analyze customers' system needs to provide the best solution by fully understanding a problem.

  • Participate in KaiNexus’ continuous improvement and growth mindset culture by identifying evolving opportunities for improvement within our organization and our customers’ organizations

Confidence sometimes holds us back from applying for jobs we really want. But we'll let you in on a secret: there's no such thing as a 'perfect' applicant. KaiNexus is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Commitment & Consideration

  • Company-sponsored health plan (Medical/Vision/Dental)

  • Retirement savings plan with company match

  • Generous parental leave policy

  • Life, AD&D and Disability insurance

  • Professional development & education reimbursement

  • Unlimited PTO

  • Performance bonus potential

  • This is a full-time salaried position. Salary will be based on experience

KaiNexus is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices. It is the policy of KaiNexus to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. KaiNexus prohibits any such discrimination or harassment.