Transitioning Lean from Manufacturing to the Office

Practical Lessons for Applying Lean in Transactional and Knowledge-Based Work

Lean principles are widely understood in manufacturing — but applying them successfully in office, service, and transactional environments is a very different challenge.

In this on-demand webinar, Stephanie Hill, founder of Light Bulb Moment Consulting, shares practical, real-world lessons from over 20 years of experience applying Lean and continuous improvement across manufacturing, healthcare, insurance, retail, and office environments.

You’ll learn why simply “copying and pasting” Lean tools from manufacturing often fails in office settings — and what to do instead. Through concrete examples, facilitation strategies, and proven adjustments, this session will help you confidently adapt Lean thinking to knowledge work, service processes, and administrative functions.

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What You’ll Learn

• The three key differences between Lean in manufacturing and Lean in office environments

• Why people’s association to work changes how improvement must be facilitated

• How longer cycle times affect data collection, momentum, and going to the gemba

• Common forms of office waste that are often overlooked

• How to adapt root cause analysis, mapping, and facilitation techniques for office settings

• Practical approaches to build engagement, psychological safety, and buy-in

Who This Webinar Is For

This webinar is ideal for:

• Continuous improvement, Lean, and operational excellence leaders

• Lean Six Sigma practitioners working outside of manufacturing

• Healthcare, service, nonprofit, and administrative leaders

• CI facilitators supporting office, transactional, or knowledge-based processes

• Anyone struggling to translate Lean tools into non-manufacturing environments

Whether you’re new to Lean in the office or looking to improve adoption and results, this session provides practical guidance you can apply immediately.

The Presenter:

Stephanie Hill

Stephanie Hill is the owner of Light Bulb Moment Consulting in Des Moines, Iowa. She has over 20 years of experience applying quality and continuous improvement to the manufacturing, retail, insurance, and healthcare industries. She has certifications in Strategic HR Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. Her focus is on helping small businesses and nonprofits improve their effectiveness and efficiency through the combination of people, processes, and performance.