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Why Zero Harm Is a Powerful Leadership Strategy for Lean and Continuous Improvement

Presented by Meghan Scanlon

Zero harm isn’t about perfection. It’s about building systems that make learning, problem-solving, and respect for people unavoidable.

This on-demand webinar explores how leading organizations use safety as a True North goal to accelerate Lean capability, engage people at every level, and create sustainable operational excellence.

Drawing on real examples from healthcare and industry, Meghan Scanlon shows how a Zero Harm mindset becomes a practical platform for embedding Lean—not a compliance exercise or a safety program.

What You’ll Learn

In this session, you’ll learn how to:

  • Use Zero Harm as a True North goal to drive transformational—not incremental—improvement

  • Make safety a unifying organizational value that speaks to both hearts and minds

  • Expand safety beyond physical harm to include emotional and professional safety, enabling real problem-solving

  • Build four critical Lean capabilities:
    seeing problems, solving them in real time, sharing learning, and developing people

  • Shift leaders from “fixers” to coaches who develop problem-solvers at every level

  • Move from reacting to incidents to preventing harm by strengthening systems

Why Zero Harm Works as a Leadership Strategy

Many organizations treat safety as a department or a metric. This webinar challenges that thinking.

When safety becomes a non-negotiable value, it:

  • Creates psychological safety without slogans

  • Makes problems visible instead of hidden

  • Replaces blame with learning

  • Accelerates Lean adoption by engaging everyone, every day

Zero Harm forces leaders to redesign systems—not demand better behavior from people.

Who This Webinar Is For

This session is especially relevant for:

  • Senior leaders responsible for culture, strategy, or operational excellence

  • Lean, Continuous Improvement, and Operational Excellence leaders

  • Healthcare leaders focused on patient and workforce safety

  • Anyone frustrated by Lean tools without lasting cultural change

The principles apply across industries, even though many examples come from healthcare.

 

About the Presenter:


Meghan ScanlonMeghan Scanlon

Meghan Scanlon is a Principal at Value Capture, LLC, with nearly two decades of experience leading and sustaining transformational improvement in complex organizations.

Her background includes:

  • Leading major safety-driven transformation efforts, including the University of Virginia Health System’s Be Safe initiative

  • Nine years as a Senior Lean Consultant with Johnson & Johnson’s ValuMetrix Services®

  • Certification as a Shingo Institute Affiliate

  • Extensive experience developing Lean capability from the frontline to the C-suite

Her work emphasizes principles, leadership behavior, and system design—not tools in isolation.

Why This Webinar Still Matters

Many organizations say they value safety. Far fewer design systems that make safety—and learning—inevitable.

This webinar provides a clear, practical framework for leaders who want Lean to stick, culture to change, and improvement to scale.

 
  
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