About the Presenters
Joanna Omi
Consulting Director | Rona Consulting Group, the Lean practice of Moss Adams
Joanna held senior roles in the public hospital system and the Mayor’s Office in New York City, as well as in community-based organizations in the San Francisco Bay Area. As an SVP and AVP at New York City Health+Hospitals, Joanna led efforts to implement a Lean Operating System, redesign and rebuild multiple campuses, improve access to ambulatory care and secure funding for new programs. A superb collaborator, Joanna has built consensus among diverse internal and external stakeholders, developing training programs and encouraging innovative approaches to emerging health care needs related to primary care, the emergency department, HIV/AIDS and managed care. Joanna was an editor and contributing writer to Lean in Behavioral Health (2014).
Craig Vercruysse
Consulting Partner | Rona Consulting Group, the Lean practice of Moss Adams
Craig is a 20+ year leader across multiple industries and functional areas including operations, information technology, and sales and marketing. He served as a regional healthcare system executive for Sutter Health in COO and CIO roles, contributing to several awards and consistently high dashboard performance. Craig also served as chief process officer (CPO), pioneering in Sutter Health the development of a lean management system. He has deep knowledge of IT/electronic health record systems integration in conjunction with a lean management system. Craig’s educational background focused on systems theory grounded in organizational and interpersonal communication, capped with an MBA.
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