Real Continuous Improvement in Virtual Workplaces

Webinar & Panel Discussion

Chris Burnham, Senior Lean Strategy Director, KaiNexus
Tyler Clements, Customer Experience Analyst, Acentek
Mohamed Saleh, PhD, Founder & Principal, Vizibility LLC
Moderator: Mark Graban — KaiNexus, author, and Lean practitioner

When teams can’t gather around a whiteboard, walk the floor together, or run a traditional Kaizen in a conference room, does continuous improvement have to stop?

This webinar answers that question with a clear no.

In this practical panel discussion, Mark Graban moderates a conversation with three experienced continuous improvement leaders from manufacturing, services, healthcare, and consulting who share what they’ve learned while adapting Lean, Kaizen, coaching, mapping, and daily management to a fully virtual environment.

Rather than theory, this session focuses on what actually worked, what didn’t, and what they would do differently next time.

You’ll hear real examples of:

• How to “go to the gemba” remotely using smartphones and video tools
• Running effective virtual Kaizen events and what must change from in-person formats
• Practical approaches to virtual process mapping using common tools like Teams, PowerPoint, and collaborative platforms
• Maintaining tiered huddles, coaching, and engagement when teams are dispersed
• Creative ways organizations are using technology to preserve learning, collaboration, and improvement momentum
• Why empathy, communication, and structure matter even more in virtual improvement work

This discussion is especially valuable for Lean leaders, CI facilitators, and managers who are trying to keep improvement alive while people work remotely or in hybrid settings.

You’ll walk away with practical ideas you can use immediately — without needing specialized software or expensive tools.

The Presenters:

Chris Burnham
Senior Lean Strategy Director at KaiNexus

Chris Burnham has eighteen years of experience in applying, teaching, and leading Continuous Improvement principles in a variety of industries.  He is the former host and producer of The Lean Leadership Podcast. He currently resides in Memphis, Tennessee where he leads a global program focused on employee-driven continuous improvement.

Tyler Clements
Customer Experience Analyst at AcenTek

Tyler Clements is a business professional with 15 years of combined experience in the telecommunications and financial education industries. He has held positions in customer service, sales, and continuous improvement. In his current role, he leads CI for AcenTek, which is an independent telecommunications company based in southeastern Minnesota, which serves roughly 20,000 internet subscribers over three states. His CI experience ranges from lean strategy planning, training, facilitation, to coaching. He currently serves as the Education Chair on the Board of Directors for 7 Rivers Lean Consortium based out of western Wisconsin, where his primary responsibility is to provide learning and networking opportunities for lean organizations in the 7 Rivers region.

Mohamed Saleh
Founder and Principal at Vizibility llc