Webinar: Why Lean, Kaizen, and CI Efforts Fail Without Trust
Many organizations invest heavily in Lean tools, continuous improvement training, and operational excellence frameworks—yet still struggle with low engagement, stalled initiatives, and “flavor of the month” fatigue.
The missing ingredient is often trust.
In this on-demand KaiNexus webinar, Colleen Selsa explores why trust is not a soft concept or cultural “nice to have,” but a foundational requirement for sustainable continuous improvement.
Drawing on more than two decades of experience at Toyota, GE Aviation (now GE Aerospace), and L3Harris Technologies, Colleen connects Lean principles, organizational research, and real-world examples to show how trust—or the lack of it—directly impacts performance, engagement, and improvement outcomes.
This session goes beyond theory to examine how trust breaks down inside organizations, how those breakdowns show up operationally, and what leaders can do to begin rebuilding trust in practical, meaningful ways.
View all previous KaiNexus Continuous Improvement Webinars
What You’ll Learn
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Why trust is the root cause behind engagement, culture, and CI success
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How low trust silently undermines Lean and operational excellence efforts
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The connection between trust, psychological safety, and respect for people
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Common operational symptoms of broken trust (firefighting, turnover, disengagement)
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Why surveys and workshops alone aren’t enough to rebuild trust
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Practical leadership behaviors that help restore trust and enable improvement
Who This Webinar Is For
This webinar is especially valuable for:
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Executives and senior leaders responsible for culture and performance
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Continuous improvement, Lean, and operational excellence leaders
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Managers struggling with engagement, turnover, or resistance to change
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Organizations experiencing CI fatigue or stalled Lean transformations
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Leaders seeking to strengthen psychological safety and respect for people
Key Insight: Trust Is the Point of Cause
Trust operates at the deepest level of organizational performance.
When trust is weak, organizations experience:
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Competing priorities and internal conflict
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Low engagement and high attrition
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Firefighting instead of problem-solving
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Superficial Lean adoption without lasting results
As Colleen explains, rebuilding trust requires more than intent—it requires creating environments where people feel seen, heard, valued, and safe enough to improve their own work.
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