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Person-Centred Improvement - What Does it Look Like, and How Does it Fit with Lean?

Presented by Seán Paul Teeling, Programme Director for the Professional Certificate and Graduate Certificate in Process Improvement in Health Systems at UCD Health Systems.

Lean is one of the most internationally popular process improvement methodologies around the world. Similarly, person-centred approaches have risen in popularity since the millennium with political and policy intentions now widely advocating that person-centredness should be at the heart of the health system. In this webinar, we discuss the first research internationally into the combined use of Lean and person-centred improvement approaches, lessons learnt, and how to be a person-centred improver in any industry or setting.

Learning objectives:

• Understand what is meant by person-centred improvement
• Identify the synergies between Lean and person-centred improvement
• Understand where person-centred improvement diverges from Lean and how to address it
• Be able to incorporate person-centred approaches into your Lean work

About the Presenter:

Seán Paul Teeling

Seán Paul Teeling is the Programme Director for the Professional Certificate and Graduate Certificate in Process Improvement in Health Systems at UCD Health Systems. Prior to this, he worked as Lean Manager at the Mater Misericordiae University Hospital Dublin, working closely with the Hospital and the UCD School of Nursing, Midwifery and Health Systems on the development of the highly successful Process Improvement in healthcare programmes. 

Seán Paul is an accredited facilitator of Person-centred Cultures in Healthcare. He completed his PhD with and is a member of, and honorary lecturer with, the Centre for Person-Centred Practice Research, Queen Margaret University, Edinburgh. He is also an affiliate of the Stanford Medicine Centre for Improvement, Stanford University, CA. His research is in the use of process and quality improvement methodologies in healthcare including the Model for Improvement, Lean, Six Sigma, Lean Six Sigma and Agile and in particular the influence and contribution of Process Improvement methodologies on Person-centred Cultures. In January 2011, he was appointed by the Minister for Health as a member of the Health Products Regulatory Authority Advisory Committee on Medical Devices, on which he served for two terms.