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Teaming with Patients to Improve Safety

In this webinar you will learn:

  • Recognize the importance of patients and families as partners in their care
  • Discuss an effective process to engage patients and families at the earliest point possible before a scheduled admission.


Laura B. Townsend
Co-Founder & President of Louise H. Batz Patient Safety Foundation

Elise Matocha
BSN, RN, ONC, Bone & Joint Care Coordinator

Carol Wratten
MD MBA FACOG, Batz Foundation Board Member, Seton Healthcare CQO (Retired)

Originally Aired: August 30, 2017
Hosted By: Mark Graban
Topics: Continuous Improvement, Patient Safety