Impactful Knowledge Management Methods for Continuous Improvement

Impactful Knowledge Management Methods for Continuous Improvement

Webinar Description

Many organizations invest heavily in Lean tools, project management frameworks, and continuous improvement training—yet still struggle with rework, siloed knowledge, and repeated mistakes.

The missing link is often knowledge management.

In this on-demand KaiNexus webinar, Dr. Cynthia J. Young explores practical, human-centered knowledge management methods that help organizations capture what people know, share it effectively, and apply it to real improvement work.

Rather than focusing on complex technology or expensive systems, this session shows how familiar tools—such as checklists, lessons learned, visual management, and communities of practice—can be intentionally used to strengthen continuous improvement, reduce waste, and improve organizational learning.

Drawing on decades of experience in the U.S. Navy, consulting, and academic research, Dr. Young connects knowledge management directly to Lean thinking, problem-solving, project execution, and standardization.

This webinar is ideal for organizations looking to do more with what they already know—and stop relearning the same lessons.

View all previous KaiNexus Continuous Improvement Webinars

What You’ll Learn

• Why knowledge management is essential to effective continuous improvement

• How to use everyday tools to capture and share critical organizational knowledge

• The role of lessons learned and after-action reviews in reducing rework

• When to use process maps, knowledge maps, and mind maps

• How visual management and Kanban improve transparency and flow

• How communities of practice accelerate learning across teams

• How knowledge management supports standardization and compliance

Who This Webinar Is For

This webinar is especially valuable for:

• Continuous improvement, Lean, and operational excellence leaders

• Knowledge management and organizational learning professionals

• Project and program managers

• Quality, process improvement, and Six Sigma practitioners

• Leaders looking to reduce silos and improve knowledge sharing

• Organizations struggling with repeated problems or lost institutional knowledge

Key Insights

• Knowledge management is not a separate discipline—it strengthens Lean, CI, and problem-solving

• Most organizations already use KM tools, but lack intentional structure

• Learning accelerates when knowledge is shared before, during, and after improvement work

• Visual and human-centered methods often outperform complex systems

• Standardization depends on accessible, well-managed knowledge

About the Presenter:

Dr. Cynthia J. Young

Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began.

She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary.

Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.