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Impactful Methods to Benefit Organizational Knowledge Management and Continuous Improvement Efforts

February 10 from 1:00 - 2:00 pm ET

Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC

In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals.

Methods we will discuss include:

  • Checklists and check sheets
  • Reports
  • Lessons learned
  • After action reviews
  • Mapping (Process, Knowledge, and Mind)
  • Communities of practice
  • Kanban
  • Gamification
  • Battle rhythms

When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization.

About the Presenter:

Dr. Cynthia J. YoungDr. Cindy Young

Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began.

She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary.

Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.