Presented by Cliona Archambeault and Penny Iannelli of UMass Memorial Health
Join us for a panel discussion with two leaders from UMass Memorial Health (UMMH) as we discuss how they’ve created a culture of continuous improvement at UMMH that has led to more than 100,000 employee ideas being implemented!
They both work for a healthcare organization – this is true – but please keep reading (and join us!) if you work in other sectors, including manufacturing. Why? Our two panelists both worked in industry (including Intel), and they (and other UMMH leaders) are influenced by former Toyota people. We know there will be stories and lessons learned that are transferrable to other healthcare organizations – or companies in any industry – because it comes down to the three things we always talk about at KaiNexus: methodology, leadership, and technology.
We are proud that UMMH is a KaiNexus customer and that they use our technology platform to facilitate and document their work – in addition to tabulating their great results.
Senior Director, Process Improvement, UMass Memorial Health Care
Cliona leads the process engineering team of Lean Six Sigma Black Belts and Master Black Belts in the Center for Innovation & Transformational Change (CITC) at UMass Memorial Health (UMMH). She has more than a decade of experience leading process improvement in healthcare. Prior to joining UMMH, she led a process improvement and health systems engineering team at the Veterans Health Administration (VHA) in Boston.
Earlier in her career, she worked as a process and industrial engineer at Intel Corporation, where she first learned about Lean and the Toyota Production System. She holds an MBA from Worcester Polytechnic Institute, a BS in Biomedical & Mechanical Engineering from Rensselaer Polytechnic Institute and is a Lean Six Sigma Master Black Belt.
Chief Transformation Officer, UMass Memorial Health Care
Penny Iannelli is the Chief Transformation Officer for UMass Memorial Health, Inc. (UMMH), and runs their Center for Innovation & Transformational Change (CITC). Prior to joining UMMH she worked for Semiconductor Manufacturer, Intel Corporation, for 15 years in the areas of Process Engineering, Portfolio-Program-Project Management, Lean Six Sigma Program Management, Manufacturing Operations, and Quality Management.
She holds a B.S. in Chemical Engineering from Rensselaer Polytechnic Institute, is a Lean Six Sigma Master Black Belt, a PMP and has Lean Certifications from various Institutions.