Webinar: Learning From Mistakes as Individuals and Organizations
Why Mistakes Matter More Than We Admit
Every organization says it wants people to learn from mistakes.
Yet in practice, mistakes are often met with blame, silence, or quiet workarounds.
People hesitate to speak up. Problems go unreported.
Opportunities to improve are lost—not because people don’t care, but because the system doesn’t make learning safe or worthwhile.
In this webinar, Mark Graban explores what it really means to learn from mistakes—both as individuals and as organizations—and why this capability is essential for continuous improvement, innovation, and long-term performance.
View all previous KaiNexus Continuous Improvement Webinars
From Blame to Learning
Drawing on stories from the My Favorite Mistake podcast, along with real examples from healthcare, manufacturing, and other industries, this session challenges the common assumption that mistakes are failures.
Instead, Mark explains:
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Why mistakes are inevitable in complex systems
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Why not learning from mistakes is the real failure
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How leadership reactions determine whether mistakes become learning—or fear
This webinar focuses on practical, human, and systemic approaches to turning mistakes into improvement—not platitudes or “just be careful” messaging.
What You’ll Learn
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Why mistakes are unavoidable in complex work environments
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The difference between blame, accountability, and learning
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How fear and futility prevent people from speaking up
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What leaders can do—day to day—to encourage learning from mistakes
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How individuals and organizations can reflect, improve, and adapt faster
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Why learning from mistakes is foundational to continuous improvement
Who This Webinar Is For
This webinar is especially valuable for:
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Executives and senior leaders responsible for culture, performance, and accountability
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Continuous improvement, Lean, and operational excellence leaders
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Healthcare leaders focused on safety, quality, and learning from harm or near misses
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Managers and supervisors who want teams to speak up and improve processes
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Organizations struggling with fear, silence, or repeated problems
Whether you’re leading a healthcare system, a manufacturing operation, or a knowledge-based organization, this session offers insights that apply wherever people, processes, and improvement intersect.
Key Insight: Learning From Mistakes Is a Leadership System
Learning from mistakes doesn’t happen by accident—and it doesn’t happen because of posters or policies.
It happens when leaders:
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Respond with curiosity instead of blame
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Focus on systems, not individuals
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Make reflection safe, visible, and worthwhile
As Mark explains, mistakes are information. When organizations create systems that capture, reflect on, and act on that information, improvement accelerates—and trust grows.
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