Lean for Knowledge Work

Applying Lean Principles Beyond Manufacturing

Webinar Description

Lean is often associated with factories, production lines, and frontline operations—but some of the biggest improvement opportunities today exist in knowledge work.

In this on-demand KaiNexus webinar, Kim Muscarda explores how Lean principles can be effectively applied to engineering, finance, project management, professional services, and other knowledge-driven environments.

Drawing on more than 25 years of experience in the energy industry—including leading a large-scale Lean deployment at BHP Petroleum—Kim shares practical insights into what Lean looks like when the “product” is information, decisions, and expertise rather than physical goods.

This session moves beyond theory to show how organizations can clarify purpose, connect strategy to daily work, eliminate hidden waste, and unlock meaningful improvement in knowledge-based teams.

View all previous KaiNexus Continuous Improvement Webinars

What You’ll Learn

• How to define and recognize value in knowledge work environments
• Why Lean principles apply just as strongly to information flow as material flow
• Common sources of hidden waste in meetings, approvals, handoffs, and routines
• How to connect organizational strategy to team-level improvement priorities
• Practical ways to apply problem-solving, visualization, and improvement management to knowledge work
• Lessons learned from a real-world Lean deployment in a complex, global organization

Who This Webinar Is For

This webinar is especially valuable for:

• Knowledge workers in engineering, finance, IT, project management, and professional services
• Lean, Continuous Improvement, and Operational Excellence leaders
• Managers and leaders responsible for improving performance outside of manufacturing
• Organizations struggling with overload, inefficiency, or unclear priorities in knowledge work
• CI practitioners looking to expand Lean beyond traditional operational settings

Key Insights

Lean is not about tools—it’s about systems, flow, and clarity.

In knowledge work, waste often hides in plain sight: unnecessary meetings, unclear priorities, duplicated effort, and slow decision-making. As Kim explains, applying Lean to knowledge work requires helping teams see their work differently, connect it to purpose and strategy, and focus improvement where it matters most.

When done well, Lean enables knowledge workers to spend less time managing complexity—and more time creating value.

About the Presenter:

Kim Moscarda

Kim has worked in the Energy industry for over 25 years as an individual contributor and leader across several disciplines, including continuous improvement, asset management and project management.

He is passionate about continuous improvement and believes strongly that Lean principles can be applied to any team in any industry to achieve high levels of performance. He also believes that effective leadership is essential for any organisation to transform its performance and he works with organizations to share his skills and knowledge to improve leadership capability and implement business improvement solutions.