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Watch Now!

How Lean and C.I. Help You Get More Nimble and Adaptive in a Pandemic (and Beyond) 

Presented by
John Toussaint, MD, Executive Chairman, Catalysis
Skip Steward, MBA, Vice President and Chief Improvement Officer, Baptist Memorial Health Care
Greg Jacobson, MD, CEO of KaiNexus

In this webinar, co-sponsored by KaiNexus and Lean Frontiers, you’ll hear an esteemed panel talk about how Lean and continuous improvement mindsets have served some healthcare organizations well during the pandemic. Learn how one such organization is “better because of the pandemic and continues to get better.” You’ll hear about organizations that have made a deeper commitment to their employees during these challenging times through no layoff / no furlough commitments.

We’ll talk about that and we’ll answer live questions from the audience. Even though the panel consists of healthcare leaders, we know the lessons and ideas will be applicable to any sort of organization. So, we hope you can join us!

The Presenters:

John Toussaint

John-Toussaint-2John is an Internist, former healthcare CEO and is one of the foremost figures in the adoption of organizational excellence principles in healthcare. He founded Catalysis a nonprofit education institute in 2008. Catalysis has launched peer-to-peer learning networks, developed in-depth workshops, and created many products – including books, DVDs and webinars. Dr. Toussaint has written three books all of which have received the prestigious Shingo Research and Publication Award: 1) On the Mend 2) Potent Medicine 3) Management on the Mend.





Skip Steward

Skip StewardMr. Steward currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence.




Greg Jacobson

Greg Jacobson

Greg graduated from Washington University in St Louis in 1997 with a BS in Biology. He attended Baylor College of Medicine from 1997 to 2001. From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center where he then stayed on as faculty. Greg is the Chief Executive Officer and a co-founder of KaiNexus. He is an ER doctor that is fanatical about the single biggest barrier holding companies back from greatness - their lack of continuous improvement work. It has taken him down the path of developing KaiNexus