How to Use Process Behavior Charts to Improve Performance

Stop Reacting to Noise and Start Leading with Data

Overview

Leaders are surrounded by metrics — but most dashboards make it harder, not easier, to know what to do next.

In this on-demand webinar, Mark Graban, Senior Advisor at KaiNexus and author of Measures of Success, explains how Process Behavior Charts (PBCs) help leaders distinguish real change from normal variation.

Through practical examples, workplace scenarios, and public data case studies, Mark demonstrates how to avoid overreacting to metrics, focus improvement where it matters, and evaluate whether changes actually worked.

Key Insights

Many organizations spend enormous time explaining metric fluctuations that were never meaningful to begin with. This webinar reframes metrics as a leadership tool — not a reporting exercise.

You’ll see why asking “What changed?” at the wrong time wastes energy, how stable systems can still produce disappointing results, and why improvement requires changing the system — not chasing individual data points. Most importantly, you’ll learn how Process Behavior Charts support better judgment, calmer leadership, and more effective improvement conversations.

What You’ll Learn

• What Process Behavior Charts are and how they differ from traditional dashboards

• How to distinguish signal from noise using simple statistical rules

• When it does make sense to ask “why” — and when it doesn’t

• How to evaluate PDSA cycles and countermeasures using real data

• Why reacting less often leads to better results and stronger leadership

Who This Webinar Is For

This webinar is ideal for:

• Continuous improvement, Lean, and operational excellence leaders

• Healthcare, manufacturing, and service organization leaders

• Executives and managers responsible for performance metrics

• Improvement practitioners evaluating PDSA cycles and results

• Anyone frustrated by dashboards that create more questions than answers

If your organization debates metrics more than it improves them, this session is for you.

Watch the Webinar On-Demand

Fill out the form to access the full recording and learn how to use Process Behavior Charts to improve performance, reduce wasted effort, and lead with confidence.

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