Metrics & Statistics Don’t Have to Be Scary

How Leaders Can Use Data to Improve—Without Overreacting

Many organizations say they want to be data-driven—yet their metrics create fear, confusion, and wasted effort instead of insight.

In this on-demand webinar, Mark Graban explains why common red/green dashboards and one-point comparisons often lead leaders to overreact to noise, miss real signals, and unintentionally discourage improvement.

Using clear examples and plain language, Mark introduces Process Behavior Charts as a better way to understand performance over time, make smarter decisions, and focus improvement efforts where they actually matter.

If metrics currently feel intimidating, frustrating, or unhelpful in your organization, this session will change how you think about data.

What You’ll Learn

• Why red/green metrics and snapshot comparisons are misleading

• How all metrics contain variation—and why that matters

• The difference between noise and meaningful signals in performance data

• How Process Behavior Charts help leaders know when to react

• Why demanding explanations for every “bad” number wastes time

• How better use of metrics leads to better leadership behavior

Key Insights

Metrics don’t fail organizations—how leaders interpret them does. When every up-and-down number is treated as a problem, teams are pushed into defensive explanations instead of meaningful improvement.

This webinar reframes metrics as a learning tool rather than a judgment tool. You’ll see how focusing on systems instead of individual data points reduces unnecessary pressure, improves trust, and creates space for real problem-solving.

Perhaps most importantly, you’ll learn why reacting less to routine variation allows leaders to lead better—and ultimately improve more.

Who This Webinar Is For

This session is especially valuable for:

• Executives and senior leaders responsible for performance and results

• Continuous improvement, Lean, and operational excellence leaders

• Healthcare, manufacturing, and service leaders using dashboards and KPIs

• Managers frustrated by constant metric reviews without progress

• Organizations seeking better conversations around data and performance

Whether you’re new to control charts or simply want metrics to work better, this webinar provides practical guidance you can apply immediately.

Watch the Webinar On-Demand

Fill out the form to access the full recording and learn how to use metrics as a tool for learning—not fear.

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