How to Manage Your Improvement Metrics More Efficiently and Effectively

Stop Reacting to Every Data Point. Start Improving the System.

Are you measuring performance — or just reacting to it?

Too many organizations track metrics but struggle to answer the most important question:

Are we actually improving?

In this practical and eye-opening webinar, Mark Graban explains how to manage improvement metrics using proven statistical process control (SPC) methods. You’ll learn how to distinguish signal from noise, avoid overreacting to normal variation, and focus your team’s energy on meaningful system improvements.

If you use dashboards, bowling charts, red/green reports, or daily management boards — this session will fundamentally change how you interpret performance data.

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What You’ll Learn

• Why most dashboards and bowling charts fail to answer the right questions
• The difference between “hitting the goal” and “actually improving”
• Why linear trend lines can be misleading
• How overreacting to daily fluctuations damages morale and wastes time
• What control charts are — and how they separate signal from noise
• How to use Western Electric rules to detect meaningful change
• How to test improvement hypotheses using statistical methods
• When it’s appropriate to investigate a problem — and when it’s not
• How to improve systems instead of blaming people

Who Should Attend

This webinar is ideal for:

• Continuous improvement leaders
• Lean practitioners
• Healthcare quality professionals
• Operations managers
• Performance improvement teams
• Executives responsible for KPI dashboards
• Anyone responsible for reporting improvement results

If you manage metrics, lead huddles, or present dashboards to leadership — this session is for you.

Why This Matters

Without understanding variation:

• Leaders overreact to normal fluctuations
• Teams get praised and criticized randomly
• Time is wasted chasing “bad days”
• Real system improvements are ignored

With the right approach:

• You focus on meaningful signals
• You make better management decisions
• You improve processes sustainably
• You create a more stable and predictable system

This isn’t about becoming a statistician.

It’s about becoming a better leader.

About the Presenter

Mark Graban

Vice President of Improvement & Innovation Services, KaiNexus

Mark Graban is an internationally recognized expert in Lean management and healthcare improvement. He has over 20 years of experience applying Lean principles in manufacturing, healthcare, and service industries.

Mark is the author of multiple books and writes regularly at LeanBlog.org. He is widely known for making statistical concepts practical and accessible for leaders and improvement professionals.

In this webinar, he shares real-world examples and lessons drawn from years of experience helping organizations avoid common measurement mistakes.