Karyn Ross and Jessica House
I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety.
During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session.
Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly.
When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement.
Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help.
By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families, and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.