Why Sustainable Continuous Improvement Depends on Everyday Leadership Behaviors
Webinar Description
Many organizations invest in Lean tools, Kaizen events, and continuous improvement programs—yet still struggle with firefighting, low engagement, and stalled progress.
The challenge isn’t a lack of tools. It’s the leadership behaviors that shape how people learn, solve problems, and improve every day.
In this on-demand KaiNexus webinar, Katie Anderson explores how leaders can create a true culture of continuous improvement by closing the GAPS—the everyday behaviors that either enable or block learning.
Drawing on real-world stories from healthcare, manufacturing, and global organizations—as well as lessons from Toyota leader Isao Yoshino—Katie introduces a practical leadership framework centered on four essential behaviors:
Go See. Ask. Pause. Study.
This session connects Lean thinking, leadership development, and psychological safety to show how small shifts in behavior can dramatically improve engagement, problem-solving, and results.
Rather than focusing on tools alone, this webinar helps leaders reflect on how they show up—and how that directly shapes culture.
View all previous KaiNexus Continuous Improvement Webinars
What You’ll Learn
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Why continuous improvement cultures struggle even when Lean tools are in place
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How the GAPS framework (Go See, Ask, Pause, Study) supports learning and engagement
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The role of leadership behavior in creating psychological safety
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How asking better questions builds ownership instead of dependency
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Why pausing and reflection are essential for real improvement
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Practical ways leaders can close behavior gaps without losing accountability
Who This Webinar Is For
This webinar is especially valuable for:
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Executives and senior leaders shaping culture and strategy
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Lean, Kaizen, and continuous improvement practitioners
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Managers leading teams through change or transformation
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Organizations stuck in firefighting or reactive problem-solving
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Leaders who want to develop people while improving performance
Key Insight: Culture Is Built Through Behavior
Continuous improvement doesn’t happen because of posters, training, or tools alone.
It happens when leaders consistently:
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Go see the work instead of managing from a distance
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Ask questions that develop thinking rather than provide answers
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Pause instead of reacting in crisis mode
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Study and reflect to turn experience into learning
As Katie explains, closing these gaps creates the conditions where people feel safe, capable, and motivated to improve their own work—every day.
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