Webinar: Why Excellence Requires Everyone—Every Day
Many organizations pursue operational excellence, Lean, and continuous improvement—yet still struggle to fully engage the people doing the work.
Ideas go unspoken.
Voices are unintentionally excluded.
And improvement potential is left untapped.
In this KaiNexus Continuous Improvement webinar, William Harvey explores why enterprise excellence is inseparable from inclusive excellence—and what leaders can do, practically and behaviorally, to engage everyone every day.
Hosted by Mark Graban, this session reframes inclusion as a leadership practice and improvement capability, not a program, slogan, or business case slide.
View all previous KaiNexus Continuous Improvement Webinars
Inclusion as a Performance and Leadership Practice
This webinar focuses on inclusion through the lens of continuous improvement and operational excellence, emphasizing:
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Engaging people as problem-solvers—not just participants
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Creating environments where speaking up is expected and safe
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Removing subtle barriers that prevent contribution
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Maintaining high standards while broadening inclusion
Drawing on experiences from manufacturing, higher education, the U.S. Marine Corps, and Lean leadership, Dr. Harvey challenges common assumptions about engagement, accountability, and excellence.
What You’ll Learn
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Why inclusive excellence strengthens enterprise performance
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What “everyone, every day engaged” really looks like in practice
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How leadership language and behaviors shape inclusion
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Why psychological safety supports—not weakens—accountability
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How labels, titles, and symbols can unintentionally divide teams
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Practical ways leaders can invite contribution and dissent
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How inclusion accelerates learning and continuous improvement
Who This Webinar Is For
This session is especially valuable for:
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Executives and senior leaders shaping culture and strategy
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Continuous improvement and Lean leaders
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Operational excellence professionals
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Managers responsible for engagement and performance
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Organizations seeking stronger participation in improvement
If your goal is enterprise excellence—and you believe people are central to that—this webinar will resonate.
Key Insight: Excellence Grows When Everyone Is Included
Inclusive excellence isn’t about lowering standards or avoiding accountability.
It’s about:
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Setting clear expectations
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Engaging people as thinkers and contributors
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Encouraging respectful challenge
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Creating psychological safety alongside high performance
As Dr. Harvey explains, organizations reach their full potential when leaders design systems where people feel included, capable, and responsible for improvement.
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