Developing Coaching Skills That Drive Continuous Improvement

Webinar: Developing Coaching Skills

Mine, Yours, and Ours

Many organizations talk about coaching—but far fewer practice it consistently.

Leaders are often promoted for their technical expertise, then expected to coach others without clear guidance, structure, or support. As a result, coaching becomes sporadic, informal, or replaced by telling people what to do.

In this KaiNexus Continuous Improvement webinar, Tracy DeFoe explores what it really takes to develop effective coaching skills—at the individual, team, and organizational level.

Hosted by Mark Graban, this session focuses on coaching as a learned capability, not a personality trait.

View all previous KaiNexus Continuous Improvement Webinars

Why Coaching Skills Matter for Continuous Improvement

Coaching is foundational to:

• Learning and problem-solving

• Psychological safety

• Sustained continuous improvement

• Developing people—not just fixing processes

Without coaching, improvement efforts rely on experts and directives. With coaching, organizations build capability, ownership, and learning at every level.

This webinar reframes coaching as something leaders practice deliberately, not something they’re simply expected to “be good at.”

What You’ll Learn

• What coaching really is—and what it is not

• Why telling people what to do undermines learning and improvement

• How coaching skills are developed through practice, not training alone

• The role of structure, reflection, and routine in effective coaching

• How coaching supports scientific thinking and psychological safety

• What “Mine, Yours, and Ours” means for shared coaching responsibility

Who This Webinar Is For

This session is especially valuable for:

• Leaders responsible for developing people

• Continuous improvement and Lean leaders

• Managers transitioning from expert to coach

• Organizations adopting Improvement Kata or Coaching Kata

• Teams seeking stronger learning and problem-solving habits

If you’re trying to move from directive leadership to developmental leadership, this webinar will resonate.

Key Insight: Coaching Is a Practice, Not a Title

Effective coaching doesn’t come from:

• Job titles

• Certifications alone

• Occasional feedback conversations

It comes from deliberate practice, reflection, and shared responsibility for learning.

As Tracy explains, coaching is something we develop together—mine, yours, and ours—over time.

About the Presenter: