A System-Wide Approach to Driving Process Improvement in Healthcare
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A Practical Framework for System-Wide Process Improvement and Strategy Execution
Improvement projects can deliver local wins.
But real transformation happens when improvement becomes a system — embedded in leadership, daily work, and organizational strategy.
This webinar shares how one health system built a coordinated, system-wide approach to process improvement across multiple hospitals, departments, and functions.
Why This Matters
Many organizations struggle with fragmented improvement efforts:
- Projects compete instead of align
- Gains fail to spread
- Leaders lack visibility into impact
- Frontline staff disengage
A system-wide approach connects improvement to strategy, governance, training, and daily management — creating sustained results instead of isolated successes.
What You’ll Learn
🔹 How to scale improvement across an entire health system
🔹 Moving from isolated projects to coordinated strategy execution
🔹 Training leaders to support daily improvement
🔹 Governance models for prioritizing improvement work
🔹 Aligning analytics, technology, and operations
🔹 Lessons learned from spreading across multiple hospitals
🔹 Why improvement must start with people before tools
Key Insight
Sustainable improvement is not driven by projects alone.
It requires an integrated system that aligns leadership behaviors, frontline engagement, and strategic priorities — enabling improvement to spread and endure.
Who Should Watch
- Healthcare executives and senior leaders
- Process improvement and Lean leaders
- Strategy and transformation teams
- Clinical and operational leaders
- Anyone responsible for organizational performance
About the Presenters
Mark Graban
Author, speaker, and consultant focused on Lean leadership and psychological safety. Author of Lean Hospitals and co-author of Healthcare Kaizen. Senior Advisor to KaiNexus.
Jason Coons
Network Director of Process Excellence at Kettering Health Network. Leader of a system-wide effort to embed continuous improvement across multiple hospitals and service lines.
Final Thought
When improvement becomes part of the management system — not just a set of projects — organizations gain the ability to adapt, innovate, and deliver better outcomes at scale.
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