Six Key Steps to Create a Culture of Improvement

How Leaders Move Beyond Tools and Projects to Make Improvement Stick

Webinar Description

Many organizations invest in Lean, Six Sigma, and continuous improvement tools—yet struggle to sustain results over time.

Why? Because improvement efforts often focus on projects, not culture.

In this on-demand KaiNexus webinar, Scott Bergmeyer, Executive Director of IQC, shares a practical, leadership-centered framework for building a culture of improvement that lasts.

Rather than treating improvement as a program, event, or compliance exercise, this session reframes improvement as a thinking process—one that must be embedded into daily work, leadership behaviors, and organizational systems.

Through real-world examples and clear, actionable guidance, Scott outlines six essential steps that help organizations evolve from isolated improvement efforts to sustained, organization-wide impact.

View all previous KaiNexus Continuous Improvement Webinars

What You’ll Learn

• Why culture change cannot happen overnight—and what actually makes it stick

• The six foundational steps required to build a culture of continuous improvement

• How vision and improvement frameworks guide behavior and decision-making

• Why self-awareness and leadership behavior are critical to CI success

• The difference between marketing improvement and selling it internally

• How to move from project-based improvement to daily improvement thinking

• Why execution and follow-through matter more than perfection

Who This Webinar Is For

This webinar is especially valuable for:

• Executives and senior leaders shaping organizational culture

• Continuous improvement, Lean, and operational excellence leaders

• Healthcare, manufacturing, and service organizations

• Leaders frustrated by “flavor of the month” improvement efforts

• Teams struggling to sustain improvement gains over time

Key Insights: Culture Is Created Through Daily Behavior

A culture of improvement doesn’t emerge from declaring new values or launching new tools.

It is built—and sustained—through:

• Clear vision and shared language

• Simple, consistent improvement frameworks

• Leaders who model self-awareness and coach effectively

• Continuous reinforcement of improvement behaviors

• Visible execution that demonstrates progress and impact

As Scott emphasizes, if leaders don’t actively create culture every day, a culture will still form—just not the one they intended.

The Presenters:

Scott Burgmeyer

Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!