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Webinar: Why Leader Standard Work Becomes Hard at Scale

Leader Standard Work (LSW) is often described as a cornerstone of Lean leadership. Yet many organizations struggle to make it work—especially when leaders are spread across multiple locations, business units, or regions.

In distributed organizations, leadership practices tend to drift. Expectations vary. Habits become inconsistent. And improvement efforts depend too heavily on individual leaders rather than reliable systems.

The result?
Well-intended Lean efforts lose momentum, and performance varies more than it should.

In this webinar, Brent Loescher shares practical lessons from implementing Leader Standard Work across a fast-growing, geographically distributed business—highlighting what worked, what didn’t, and what leaders learned along the way.

Hosted by Mark Graban, this session goes beyond theory to explore how Leader Standard Work can support consistency, learning, and performance without becoming bureaucratic or rigid.

View all previous KaiNexus Continuous Improvement Webinars


From Theory to Practice: Making Leader Standard Work Useful

Rather than treating Leader Standard Work as a checklist or compliance exercise, this webinar reframes it as a way to clarify leadership responsibilities and create consistent leadership behaviors—while still allowing flexibility for local conditions.

Drawing on experience across manufacturing, logistics, military leadership, and service-based operations, Brent explains how leaders can use standard work to:

  • Manage daily work more intentionally

  • Reinforce culture and safety expectations

  • Improve visibility into performance

  • Support teams without micromanaging

You’ll also hear candid reflections on early pilots, mistakes made along the way, and the adjustments required to make Leader Standard Work sustainable.


What You’ll Learn

  • What Leader Standard Work really is—and what it is not

  • Why leadership consistency matters more in distributed organizations

  • The core responsibilities and activities leaders should standardize

  • How to introduce LSW without overwhelming leaders

  • Common pitfalls that cause Leader Standard Work to fail

  • Lessons learned from early implementation and iteration


Who This Webinar Is For

This webinar is especially valuable for:

  • Executives and senior leaders responsible for culture, performance, and scalability

  • Lean, continuous improvement, and operational excellence leaders

  • Managers and supervisors leading teams across multiple locations

  • Organizations with distributed, acquired, or rapidly growing operations

  • CI professionals struggling to sustain leadership behaviors over time

Whether you’re leading a manufacturing network, service organization, healthcare system, or multi-site business, this session offers practical insight into making Leader Standard Work work in the real world.


Key Insight: Leader Standard Work Is About Responsibility, Not Control

Leader Standard Work succeeds when it helps leaders:

  • Focus on what matters most

  • Spend time on the right activities

  • Learn from reflection, not just execution

  • Lead consistently without removing judgment

As this webinar demonstrates, Leader Standard Work is not about rigid schedules or micromanagement—it’s about designing leadership systems that support learning, alignment, and improvement at scale.

About the Presenter:

Brent Loescher

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Brent has spent more than 20 years working in and on the business, improving operations within high-speed manufacturing, warehousing, distribution, distributed-services environments, and governmental agencies.

A Lean practitioner at heart, Brent received his formal Toyota Production System training while working for Toyota Motor Sales in their North American Parts Operations. While with Toyota, he was responsible for operational design of two new warehouses built in Puerto Rico and Mexico City. A certified TPS trainer, he developed strategic warehouse design standards, while also serving as the Toyota Customer Service Diversity and Inclusion Champion Coordinator.

He helped develop a Lean program for the landscape maintenance industry, implementing and evolving continuous improvement programs across the country since 2009. This included co-leading a team focused on the operational integration of a $2 billion dollar merger.

Brent is currently responsible for Learning & Development and CI for a start-up Landscape Maintenance & Construction company doing work in 14 states. He has a BA in Business Management from Mercyhurst University and is a retired military veteran, having served 21 years in the US Army and US Army Reserve.

Brent is a girl-dad that, along with his wife, Kim, is anxiously awaiting the birth of their second grandchild. In his free time, he finds a way to see the Green Bay Packers wherever they play, enjoys boating, and spending time being creative around the house.