MORE Leadership Behaviors That Create a Culture of Continuous Improvement
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Practical Actions Leaders Must Take to Build Sustainable Improvement
Continuous improvement cultures don’t emerge from tools, slogans, or training programs alone.
They are built — or undermined — by what leaders do every day.
In this webinar, Mark Graban and Dr. Greg Jacobson share specific leadership behaviors that foster engagement, learning, and sustained improvement across organizations. Drawing from healthcare, manufacturing, and service industries, they explain how leaders can create systems that encourage problem solving instead of fear, experimentation instead of stagnation, and learning instead of blame.
Rather than theory, this session focuses on practical behaviors leaders can adopt immediately to strengthen their organization’s improvement culture.
What You Will Learn
• Why leadership behavior matters more than Lean tools
• How to set goals without creating counterproductive quotas
• Ways to encourage ideas without creating fear or pressure
• Why capturing and responding to ideas builds trust
• The role of small experiments in reducing risk
• How recognition reinforces improvement habits
• Why leaders must “go and see” to understand reality
• How to remove barriers that prevent staff engagement
Who Should Attend
This webinar is ideal for:
• Executives and senior leaders
• Continuous improvement and operational excellence leaders
• Healthcare administrators and clinical leaders
• Managers responsible for team performance
• Organizations building or revitalizing Lean initiatives
Why This Matters
Many organizations launch improvement initiatives but struggle to sustain them.
The difference between short-lived programs and lasting cultures is leadership behavior. When leaders consistently model curiosity, support learning from mistakes, and invest time in improvement work, organizations develop the capability to solve problems continuously.
Without those behaviors, improvement efforts become mechanical and fade over time.
About the Presenters
Mark Graban
Senior Advisor at KaiNexus, author of Lean Hospitals and co-author of Healthcare Kaizen. Mark is a recognized authority on Lean leadership, psychological safety, and continuous improvement.
Dr. Greg Jacobson
Co-founder of KaiNexus and Chief Product Officer. Greg is an emergency physician who applied Lean principles to healthcare operations and helped design systems that engage frontline staff in improvement.
Call to Action
Watch the webinar to learn how leadership behaviors shape culture — and what you can do to build a sustainable system of continuous improvement.
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