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Watch Now!

How to Coach for Creativity & Service Excellence 

In this webinar, you will learn:

  1. What creativity is (and isn't) and what service excellence is (and isn't)
  2. Why changing behavior first leads to mindset changes, not the other way around!
  3. How to develop creative problem solving and critical thinking skills in daily 15 min coaching sessions
  4. How using creativity combined with The Toyota Way to Service Excellence principles delivers peak service experiences for customers


Originally Aired: March  28, 2017
Hosted By: Mark Graban and Karyn Ross
Topics: Leadership

Karyn Ross.jpgAbout the Presenter:

An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique Practical Creativity(TM) approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that businesses continuously deliver the peak service experiences that retain current customers and attract new ones.

Karyn is a practicing artist, with an MFA in Sculpture and lives in Naperville, Illinois with her family.