In this webinar, you will learn:
Originally Aired: March 28, 2017
Hosted By: Mark Graban and Karyn Ross
An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique Practical Creativity(TM) approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that businesses continuously deliver the peak service experiences that retain current customers and attract new ones.
Karyn is a practicing artist, with an MFA in Sculpture and lives in Naperville, Illinois with her family.