How Motivational Interviewing Helps Reduce Resistance and Build Buy-In
Webinar Description
Many change initiatives fail not because the solution is wrong—but because people aren’t ready to change.
In this on-demand KaiNexus webinar, you’ll learn how Motivational Interviewing (MI) can dramatically improve conversations about change by helping people uncover their own reasons for action, rather than reacting to pressure or persuasion.
Motivational Interviewing is an evidence-based communication approach widely used in healthcare, counseling, and behavior change. In this session, you’ll see how MI principles translate directly to Lean, Kaizen, and continuous improvement work, where resistance, ambivalence, and disengagement often stall progress.
This webinar focuses on practical application—showing how to identify readiness for change, respond to ambivalence, and use specific communication techniques that lead to stronger engagement and more sustainable improvement outcomes.
View all previous KaiNexus Continuous Improvement Webinars
What You’ll Learn
• What Motivational Interviewing is and why it works
• How to recognize readiness (or resistance) to change
• Why telling people what to do often backfires
• How ambivalence shows up during improvement initiatives
• MI techniques that support engagement and intrinsic motivation
• How MI improves sustainment after Kaizen and change efforts
Who This Webinar Is For
This webinar is especially valuable for:
• Lean and continuous improvement leaders
• Change agents and internal consultants
• Healthcare improvement professionals
• Managers leading change or new initiatives
• Anyone facing resistance, disengagement, or stalled adoption
Key Insights
Motivational Interviewing shifts change conversations from persuasion to partnership.
Instead of pushing solutions, MI helps people:
• Explore their own motivations
• Resolve conflicting feelings about change
• Feel respected, heard, and involved
• Move from hesitation to action
When applied to improvement work, MI strength
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