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Motivational Interviewing: The Key to Effective Conversations About Change

Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC

Learning objectives:

  • Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI)
  • Identify your customer’s readiness for change based on key communication indicators
  • Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change

The Presenter:

Paola Torres

Paola Torres

Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.