How Frontline Leader Standard Work Enables Flow, Quality, and Continuous Improvement
Webinar Description
Frontline leaders play a critical role in whether standard work actually works.
In this on-demand KaiNexus webinar, practitioners from healthcare share a practical, real-world approach to frontline leader standard work—not as a checklist, but as a system for enabling people to succeed, solve problems, and continuously improve.
Rather than focusing on forms or compliance, this session explores how leaders create the conditions for standard work to be followed, supported, and improved every day. Through concrete examples from care centers, the presenters show how daily management practices—such as stand-ups, stand-downs, visual management, and real-time problem solving—help teams maintain flow, surface issues early, and improve together.
This webinar is especially valuable for leaders who want to move beyond “managing tasks” and toward leading with respect, clarity, and consistency.
View all previous KaiNexus Continuous Improvement Webinars
What You’ll Learn
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The true role of frontline leaders in supporting and improving standard work
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How to define and enable process standard work—not just document it
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Practical ways to confirm standard work without micromanaging
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How stand-ups and stand-downs drive reflection, learning, and improvement
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Why visual management helps teams see whether they’re “winning the day”
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How to treat problems as opportunities for learning—not blame
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Ways to engage frontline staff and clinicians in daily improvement
Who This Webinar Is For
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This webinar is especially useful for:
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Frontline leaders and supervisors
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Managers responsible for daily operations and flow
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Lean, Continuous Improvement, and Operational Excellence leaders
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Healthcare leaders supporting standard work and daily management
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Organizations seeking stronger engagement and problem-solving habits
Key Insights
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Standard work succeeds or fails at the front line.
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This session highlights that:
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Standard work is a hypothesis that must be supported and tested daily
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Leaders are responsible for flow, not just results
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Problems should be surfaced immediately—where and when they occur
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Visual management enables faster response and shared accountability
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Daily reflection builds psychological safety and continuous learning
When frontline leaders focus on enabling people, not policing processes, standard work becomes a foundation for respect, reliability, and improvement.
Didier currently serves as Client Advisor for Value Capture, guiding healthcare organizations in their Lean transformation. His prior responsibilities include 8 years as Lean Sensei for HealthEast/Fairview, 8 years at Andersen Windows, leading the development of the Andersen Management System and as plant manager. Didier also spent 13 years at Steelcase, where he started his career with various operation leadership responsibilities and supported the development of the Steelcase Production System.
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