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Leading with Respect: Standard Work for Frontline Leaders

Presented by
Jen Ashley, Care Center Site Supervisor for Practice Design
Didier Rabino, Client Advisor for Value Capture

Leader standard work is an essential component in a lean environment. The fact is that using lean with processes without changing leadership principles and practices never goes well. Consequently, when leaders stick to their old ways the new lean processes will eventually break.

Didier Rabino, Client Advisor at Value Capture and Jennifer Ashley, Site Supervisor Sutter Health will discuss “Leading with Respect: Standard Work for Frontline Leaders." They will share the concepts of frontline leader standard work and their practical applications.

Learning Objectives:

  • Explain the frontline leader's role and responsibilities
  • Define process and tools to support the frontline leader’s SW

The Presenters:

Didier Rabino

Didier Didier currently serves as Client Advisor for Value Capture, guiding healthcare organizations in their Lean transformation. His prior responsibilities include 8 years as Lean Sensei for HealthEast/Fairview, 8 years at Andersen Windows, leading the development of the Andersen Management System and as plant manager. Didier also spent 13 years at Steelcase, where he started his career with various operation leadership responsibilities and supported the development of the Steelcase Production System.




Jen Ashley

Profile Picture Jen Ashley copy

Jennifer Ashley holds a Bachelor’s Degree and is a Care Center Site Supervisor for Practice Design. Jennifer joined Sutter Valley Medical Foundation in 2008. Her Sutter career path started as a Patient Service Representative then moved into a Patient Service Coordinator and is now leading a team on innovation for Practice Design and In Person Patient Flow.