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Leadership Behaviors to Guide Effective Change

Presented by Ritu Ward

Learning Objectives:

  • Leadership elements of change management
  • Designing a system to navigate leadership behaviors
  • Reflections of “A Journey” using elements discussed

About the Presenter:

Ritu WardRitu Ward is the Regional Vice President for Mercy Labs in the West Region. She is an accomplished and talented executive leader in healthcare operations and system designs.

Ward has held multiple leadership positions in large healthcare systems. Her expertise includes developing and maintaining client relations, strategy development, regulatory compliance and process improvements through technology tools and developing future leaders. She has spoken at both local and national conferences about service as the key driver for delivering healthcare. Over the past 15 years she has informally mentored young adults entering into the profession and mid level leaders advancing their careers in healthcare.

Ward received her Bachelor in Medical Technology from George Washington University, a Bachelor in Biology from Howard University and a Masters in Organizational Management from University of Phoenix. She is a Medical Technologist, a Six Sigma Black Belt, Certified A3 Problem Solver and a Fellow with American College of Healthcare Executives. She is a member of Clinical Laboratory Management Association, National Association of Female Executives, serves as chair of Mercy Women in Leadership for the education committee and vice chair on mentorship committee for Greater Charlotte Health Care Executives Group.