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Building a Culture of Empowerment: Reflections on Lessons Learned

Presented by Dr. Lisa Yerian, Chief Improvement Officer at Cleveland Clinic

As with many lean journies, we learn first, then lead. At the Cleveland Clinic, it was the same in developing a lean community of empowered healthcare workers. Dr. Lisa Yerian will share experiences and takeaways from Cleveland Clinic's ongoing lean journey.

About the Presenter:

Dr. Lisa Yerian

Chief Improvement Officer, Cleveland Clinic

Dr. Yerian photo

Lisa Yerian, MD, is the Medical Director of Continuous Improvement in the Division of Medical Operations and Pathology and Laboratory Medicine Institute at the Cleveland Clinic. She received a BS from the University of Notre Dame in 1996 and a medical degree from the University of Chicago-Pritzker School of Medicine in 2000. Dr. Yerian completed residency training in Anatomic Pathology and a fellowship in gastrointestinal and liver pathology at the University of Chicago. She joined the staff of the Cleveland Clinic in 2004, where she serves as a member of the gastrointestinal pathology service and director of the hepatopancreaticobiliary service. In 2009 she was appointed Section Head of Surgical Pathology, and through her work in surgical pathology she developed an interest in using process improvement and business management tools and principles in the laboratory. She now enjoys applying these tools throughout Pathology, the Cleveland Clinic and beyond as Medical Director of Continuous Improvement.

Dr. Yerian is an active member and contributor of the United States and Canadian Academy of Pathology and the American Society for Clinical Pathology (ASCP). She has directed several national and international courses in liver and gastrointestinal pathology and in continuous improvement, and is well-known for her enthusiasm for teaching. She resides in Cleveland Heights with her husband, Darin Croft, and enjoys cooking, trail running and travel.