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Watch Now!

How One Community Hospital is Creating a Culture of Continuous Improvement

Presented by Mike McGowan, Director of Process Excellence at 
Marietta Memorial Hospital


  • Learn how Memorial Health System uses training and five specific roles to build and spread a culture of continuous improvement
  • Hear what MHS has done well and where we could improve
  • Discuss the leadership behaviors necessary to accomplish a culture change

Presented By:

Mike McGowanMike McGowan

Director of Process Excellence | Marietta Memorial Hospital

Mike is a graduate of Ohio University with a BS in Zoology.  He has worked as an Medical Technologist, Chemistry Supervisor, Laboratory Director, and Senior Director in healthcare for the last 35 years spending most of that time at Marietta Memorial Hospital.  He is a lean six sigma black belt and a 2014 graduate of The Ohio State University with a Master’s Degree in Business Operational Excellence. Mike is currently Director of Process Excellence at MMH.