The ROI of Continuous Improvement
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How Small Improvements Drive Measurable Financial and Strategic Impact (Webinar)
Most organizations say they believe in continuous improvement.
Far fewer can clearly articulate its return on investment.
When leadership asks, “What are we actually getting from this?” the answer needs to be simple, credible, and grounded in real-world results.
This webinar explains how to measure, communicate, and strengthen the ROI of continuous improvement — without exaggeration or inflated savings claims.
What You Will Learn
- How to calculate hard cost savings such as labor reduction, supply savings, and waste elimination
- How to quantify soft savings and time redeployment
- How continuous improvement contributes to revenue growth
- Why safety improvements directly impact financial performance
- How employee engagement and retention affect the bottom line
- How quality and customer experience connect to ROI
- How to communicate ROI clearly and conservatively to executive leadership
You will also see aggregated improvement data demonstrating how thousands of small improvements can generate millions in measurable impact.
Why This Topic Matters
Many improvement efforts stall because:
- Leaders demand financial proof but lack a clear framework
- ROI discussions focus only on short-term dollars
- Savings are overstated, reducing credibility
- Engagement efforts lack visibility into impact
When ROI is poorly defined, continuous improvement struggles to gain traction.
When ROI is communicated clearly and conservatively, improvement spreads.
What Makes This Session Different
This is not a theoretical discussion.
You will see:
- Real examples from healthcare and non-healthcare organizations
- Aggregated improvement data across multiple organizations
- Practical ratios that help set realistic expectations
- A simple structure for explaining impact across six key categories
The purpose is not to inflate numbers.
The purpose is to build sustainable executive confidence.
Who Should Attend
- Executives responsible for operational performance
- Continuous improvement leaders
- Lean and Kaizen facilitators
- Finance leaders supporting improvement initiatives
- Department leaders working to expand engagement
- Anyone tasked with demonstrating the ROI of improvement
Core Themes
- Why small ideas often produce significant financial impact
- Why focusing only on large “home run” projects can limit results
- How broad engagement multiplies impact
- Why safety, morale, and quality belong in the ROI equation
- The risks of overstating savings
- How to scale improvement while maintaining credibility
The Core Insight
Continuous improvement is not just a cost reduction strategy.
It is a management approach that engages every employee in solving problems and improving daily work.
When that engagement becomes systematic, financial impact follows.
The real ROI is not just dollars saved.
It is organizational capability built and sustained.
About the Presenters
Dr. Gregory Jacobson
Dr. Gregory Jacobson is the CEO and Co-Founder of KaiNexus. An emergency medicine physician, Greg founded KaiNexus while completing his residency at Vanderbilt University after recognizing the need for a scalable way to spread continuous improvement across healthcare systems. He leads product development and strategy, helping organizations build systems that engage every employee in daily improvement.
Mark Graban
Mark Graban is Vice President of Customer Success at KaiNexus and an internationally recognized consultant, author, speaker, and podcaster. He is the author of several award-winning books, including Lean Hospitals, Healthcare Kaizen, Measures of Success, and The Mistakes That Make Us. Mark works with healthcare and other organizations to strengthen leadership, build psychological safety, and create cultures of continuous improvement grounded in data and respect for people.
Together, Greg and Mark bring practical experience from clinical care, executive leadership, and hands-on continuous improvement work across industries.
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