Leadership Behaviors That Drive a Culture of Continuous Improvement
Watch Now!
Why tools don’t transform organizations — behaviors do
Most improvement initiatives focus on methods, events, and metrics.
But sustainable continuous improvement happens only when leadership behaviors change how people think, act, and solve problems every day.
This webinar explores a practical framework for shaping culture intentionally — not accidentally — by aligning leadership actions, organizational systems, and daily habits.
Instead of asking, “What Lean tools should we deploy?” this session answers the harder question:
How do leaders create an environment where improvement becomes normal work?
What You’ll Learn
- Why principles and beliefs determine behaviors — and results
- The “Learn–Apply–Reflect” framework for changing culture
- How leaders unintentionally reinforce the wrong behaviors
- Practical tactics for shaping habits, language, and expectations
- How recognition, questions, and routines influence improvement
- Why reflection is the missing ingredient in most transformations
Why This Matters
Organizations don’t fail at improvement because they lack tools.
They fail because systems, metrics, and leadership behaviors send conflicting signals.
When leaders change how they respond to problems, recognize success, and structure daily work, continuous improvement becomes sustainable.
This session provides concrete ways to design those experiences deliberately.
Who Should Attend
- Executives and senior leaders
- Continuous improvement leaders
- Lean practitioners
- Healthcare and operations leaders
- Managers responsible for culture and performance
About The Presenter:
Jamie Flinchbaugh is a lean author, speaker, and advisor. He co-founded the Lean Learning Center and co-authored The Hitchhiker's Guide to Lean. He has advised companies such as Intel, Harley-Davidson, Crayola, BMW, and Amazon.com. Jamie continues to share his experiences as a columnist for IndustryWeek and blogger through JamieFlinchbaugh.com. He has helped build almost 20 companies as either a co-founder, board member, advisor, or angel investor. These companies range from high performance motorcycles to SaaS tools for supply chain management. He holds degrees from Lehigh University, University of Michigan, and MIT, and continues to teach and mentor on campus.
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